Refund Policy
Last updated: 27-Nov-2023
Thank you for choosing Connect Simpli for your digital services. We strive to provide high-quality services to our customers. Please read our refund policy carefully to understand your rights and responsibilities. • We do not offer refunds for services that have been used, downloaded, or accessed. • No refunds will be provided after the expiration of the refund eligibility period. • Connect Simpli reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. By using our digital services, you agree to abide by the terms of this refund policy. If you have any questions or concerns regarding this policy, please contact our customer support team at info@connectsimpli.com . Thank you for choosing Connect Simpli.
Refund Eligibility:
We offer refunds in the following circumstances:
- Technical Issues: If you encounter technical issues that prevent you from accessing or using our services as intended.
- Defective Services: In the event that our services are found to be defective or not as described.
Refund Request Process:
To request a refund, you must:
- Contact our customer support team within [07] days of the purchase or activation date.
- Provide a detailed explanation of the issue.
- Allow our support team reasonable time to address and resolve the problem before processing a refund.
Exceptions:
- Certain products or services may be non-refundable, and this will be clearly communicated at the time of purchase.
Refund Method:
- Refunds, when approved, will be transferred to the client’s mentioned bank account.
Chargebacks:
- Customers are encouraged to contact our customer support team to resolve any issues before initiating a chargeback. Chargebacks without prior communication may result in the suspension of services.